pub775 Frequently Asked Questions

pub775 requires a valid Philippine government-issued ID to complete KYC verification before your first withdrawal. Accepted documents include the PhilSys National ID, UMID, Philippine Passport, Driver's License, SSS ID, or PRC ID. You'll need to upload a clear photo of the front and back of your ID through your account settings. KYC is a one-time process and typically takes one to two business days to complete.

No. pub775 strictly allows one account per person, per household, per device, and per IP address. Creating duplicate or multiple accounts is a breach of pub775's Terms and Conditions. If duplicate accounts are detected, pub775 reserves the right to permanently close all associated accounts and forfeit any balances. If you've accidentally created more than one account, contact support immediately to resolve it.

On the pub775 login page, click "Forgot Password" and enter your registered Philippine mobile number. A one-time PIN (OTP) will be sent to your phone. Enter the OTP on the verification screen, then create a new password. The whole process takes under two minutes. If you no longer have access to your registered mobile number, contact pub775's 24/7 live chat support to verify your identity and update your contact details.

To close your pub775 account voluntarily, contact the support team via live chat from your account dashboard. Before closure, any pending withdrawals will be processed to your registered payment method once KYC requirements are satisfied. If you're closing your account because gambling is becoming a concern rather than entertainment, pub775 recommends activating self-exclusion instead — it's faster, and your account can be reviewed again after the exclusion period if needed.

The minimum deposit on pub775 is ₱100. This applies across all supported payment methods, including GCash, Maya, GrabPay, BPI, BDO, and Metrobank. There is no maximum deposit limit set by pub775, though your payment provider may apply its own daily transaction caps. pub775 does not charge deposit fees — any fees that appear are charged by your payment provider, not by pub775.

GCash deposits on pub775 are credited to your account balance in real time — typically within seconds of completing the transaction in your GCash app. This makes GCash the fastest and most convenient deposit method for Filipino players. If a GCash deposit hasn't appeared in your pub775 balance within five minutes, check that the transaction was completed successfully in your GCash transaction history, then contact pub775 support with the reference number.

Withdrawals from pub775 to GCash are typically processed within 30 minutes during normal operating hours, once your KYC verification is complete and no additional review is required. During peak periods or if a transaction is flagged for standard AML review, processing may take up to a few hours. pub775 aims to be one of the fastest PAGCOR-licensed platforms for GCash payouts in the Philippines — most players receive their funds well within the hour.

The minimum withdrawal from pub775 is ₱200. This applies to all withdrawal channels including GCash, Maya, and bank transfers to BPI, BDO, Metrobank, and other supported Philippine banks. There is no maximum single withdrawal amount set by pub775, though very large withdrawals may be subject to additional verification under pub775's AML compliance procedures as required by Philippine law.

No. pub775 only processes withdrawals to payment accounts registered in your own name — the same name used on your pub775 account and KYC documents. Withdrawals to third-party accounts, including those of family members, are strictly prohibited under pub775's AML compliance requirements. Attempting to withdraw to a third-party account may result in your withdrawal being declined and your account being flagged for review.

Yes, pub775 accepts deposits and withdrawals through Maya (formerly PayMaya). Maya transactions are processed in real time for deposits, similar to GCash. To deposit via Maya, select Maya as your payment method in the pub775 cashier, enter your amount, and confirm using your Maya app. Maya is one of the most popular digital wallet options among Filipino players on pub775, alongside GCash and QR Ph.

pub775 features a large library of slot games from leading providers popular with Filipino players, including JILI slots, which are among the most-played games on the platform. The slots lobby includes classic three-reel games, modern video slots with multiple paylines, and jackpot slots with progressive prize pools. Game availability may vary based on your location within the Philippines and PAGCOR content regulations.

pub775's live casino offers real-time games streamed from professional studios, including Live Baccarat, Live Roulette, Live Blackjack, Live Poker, and game show-style titles like Crazy Time and Lightning Roulette. Games are available 24/7 with Filipino-friendly betting limits starting from ₱10 per hand, making them accessible for casual players and high rollers alike. Live chat with dealers is available in select rooms.

pub775 operates under PAGCOR's regulatory framework, which requires all electronically-generated game outcomes to use certified Random Number Generator (RNG) software independently tested for fairness. RNG certification ensures that every spin, card draw, or dice roll is statistically random and not influenced by pub775 or the game provider. You can view the RTP (Return to Player) percentage for any slot game in its information panel within the game interface.

Yes. pub775 is fully optimized for mobile play on both Android and iOS devices. The platform is accessible through your mobile browser at pub775.app — no app download is required, though the site is designed to feel like a native app experience on your phone. All games, including slots, live casino, and bingo, are available on mobile. GCash and Maya payments work seamlessly from a mobile browser session.

pub775 covers a wide range of sports popular with Filipino bettors, including NBA basketball, PBA, boxing (including Filipino world title fights), UFC, football, and tennis. Bet types include match winner, handicap, over/under, and live in-play betting on selected events. All bets are placed in Philippine Peso (₱), and winnings are credited directly to your pub775 account balance in real time after event settlement.

pub775 offers a welcome bonus for newly registered players on their first deposit. The exact bonus percentage and maximum amount are displayed on the promotions page at the time of your registration — offers may vary depending on current campaigns. To claim the welcome bonus, opt in during the deposit process. Note that the welcome bonus is subject to wagering requirements, meaning you'll need to wager the bonus amount a specified number of times before it becomes withdrawable.

Wagering requirements — sometimes called rollover or playthrough requirements — specify how many times you need to bet a bonus amount before you can withdraw it. For example, a ₱500 bonus with a 10x wagering requirement means you need to place ₱5,000 in total bets before the bonus converts to withdrawable cash. Each pub775 promotion lists its specific wagering requirement clearly. Progress toward your wagering requirement can be tracked in your account's bonus section.

Yes. All pub775 bonuses have a validity period, which is stated in each promotion's specific terms. If you don't complete the wagering requirement within the validity window, the bonus funds and any associated winnings are forfeited automatically. pub775 recommends reviewing each promotion's terms carefully before opting in — especially the expiry date and which games count toward wagering requirements — so you can plan your play time accordingly.

No. Bonus funds on pub775 are not withdrawable until the associated wagering requirement has been fully completed. If you request a withdrawal while a bonus is still active and uncleared, pub775 may remove the bonus and any winnings derived from it before processing your withdrawal of real-money funds. Real-money deposits are generally separable from active bonuses — contact support if you're unsure about your current bonus status before requesting a withdrawal.

pub775 operates under the Philippines Amusement and Gaming Corporation (PAGCOR) regulatory framework. PAGCOR is the national government agency responsible for licensing and regulating all gambling operations within the Republic of the Philippines. Playing on a PAGCOR-regulated platform like pub775 means your funds are subject to regulatory oversight, games are certified for fairness, and the operator is held to defined standards of player protection and responsible gaming compliance.

The minimum age to play on pub775 is 21 years old. This is a mandatory requirement under PAGCOR regulations and Philippine law. pub775 enforces this strictly through age verification during registration and KYC document review. Accounts found to belong to persons under 21 are permanently closed immediately, with winnings voided. If you are a parent or guardian and suspect underage access via a shared device, contact pub775 support immediately.

All responsible gaming tools on pub775 — including deposit limits, loss limits, session time limits, cool-off periods, and self-exclusion — are available in your account under Settings › Responsible Gaming. To set a deposit limit, choose your preferred daily, weekly, or monthly cap and save. For self-exclusion, select your exclusion period (30 days, 90 days, 6 months, or permanent) and confirm. You can also contact pub775's 24/7 live chat support to activate any of these tools immediately on your behalf.

No. Once a self-exclusion is activated on pub775, it cannot be reversed, shortened, or bypassed before the chosen period ends. This is intentional — the purpose of self-exclusion is to provide a firm, reliable commitment period without loopholes. pub775 takes this responsibility seriously. Permanent self-exclusion is irrevocable. For time-limited exclusions, reinstatement requires a deliberate request from you after the exclusion period has fully elapsed.

pub775 customer support is available 24 hours a day, 7 days a week via live chat — accessible directly from your account dashboard by clicking the chat icon. Live chat is the fastest way to resolve account queries, payment issues, or technical problems. You can also reach pub775 by email at [email protected] for non-urgent matters. pub775 aims to respond to email inquiries within 24 hours and to live chat requests within a few minutes.